1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the Relief Pools website located at reliefpools.com and all services provided by Relief Pools & Patio LLC (“Relief Pools,” “we,” “us,” or “our”), a licensed pool construction company operating in Louisiana.
By accessing our website, submitting a quote request, contacting us, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
2. Age Restriction
You must be at least 18 years of age to use this website, submit a quote request, or enter into any service agreement with Relief Pools & Patio LLC. By using our website or providing your contact information, you represent and warrant that you are 18 years of age or older.
If you are under 18, you may not use this website or submit any forms without the involvement and consent of a parent or legal guardian. Relief Pools & Patio LLC reserves the right to refuse service to any individual who does not meet this age requirement.
3. Our Services
Relief Pools & Patio LLC provides custom gunite pool construction, custom spa construction, package pool installations, and related outdoor living services in the Greater New Orleans and Baton Rouge, Louisiana areas.
Service Agreements
All construction services are governed by a separate written contract executed between Relief Pools & Patio LLC and the client prior to commencement of any work. These Terms do not constitute a service agreement or guarantee of service availability. Scope of work, pricing, payment schedules, timelines, and warranties are defined exclusively in the executed construction contract.
Financing
Financing options are offered through third-party lenders including Lyon Financial. Relief Pools & Patio LLC is not responsible for the terms, conditions, or approval decisions made by third-party financing providers. Financing approval is subject to lender requirements.
4. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others. You shall not:
- Use the website to transmit any unlawful, harmful, or offensive content
- Attempt to gain unauthorized access to any portion of the website or its related systems
- Scrape, copy, or reproduce website content without prior written consent
- Use automated tools to access, crawl, or index the website without permission
- Misrepresent your identity or affiliation when submitting contact forms or quote requests
We reserve the right to restrict or terminate access to the website at our sole discretion, without notice, for any conduct we deem inappropriate or in violation of these Terms.
5. Quotes & Estimates
Quote requests submitted through our website are not binding offers or contracts. All estimates provided online or over the phone are preliminary and subject to change following an on-site assessment, design review, and final proposal.
Pricing is affected by factors including but not limited to site conditions, design specifications, permitting requirements, material availability, and local market conditions. No work will begin without a fully executed written contract and required deposit.
6. Intellectual Property
All content on this website, including but not limited to text, photographs, graphics, videos, logos, and design elements, is the property of Relief Pools & Patio LLC or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, display, modify, or create derivative works from any content on this site without express written permission from Relief Pools & Patio LLC. Requests for content use may be directed to support@reliefpools.com.
7. SMS Communications
By providing your mobile phone number on any form, landing page, or contact submission associated with Relief Pools & Patio LLC, you expressly consent to receive SMS text messages from us. The following terms govern our SMS communications program.
Program Description
By providing your mobile phone number, you consent to receive SMS messages from Relief Pools related to appointment confirmations, appointment reminders and reschedules, project status updates, quote follow-ups, and promotional offers including special pricing, seasonal deals, and new service announcements.
Message Frequency
Message frequency varies based on your interactions with us. You may receive up to 3 SMS messages per month.
Message & Data Rates
Standard message and data rates may apply based on your mobile carrier plan.
Opt-Out
Reply STOP to any SMS message at any time to cancel. You will receive a one-time confirmation message and no further messages will be sent to your number.
Help & Support
Reply HELP to any SMS for assistance, or contact us directly at support@reliefpools.com or (225) 364-0146.
No Third-Party Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide the SMS service, including to SMS providers and wireless carriers.
Carrier Liability Disclaimer
Wireless carriers such as AT&T, T-Mobile, Verizon, and others are not liable for delayed or undelivered messages. Message delivery is subject to the terms and conditions of your wireless carrier. Relief Pools & Patio LLC is not responsible for any fees, charges, or issues arising from your wireless carrier’s handling of SMS messages.
Consent Is Not a Condition of Purchase
Your consent to receive SMS messages is not a condition of purchasing any products or services from Relief Pools & Patio LLC. You may opt out at any time without affecting your relationship with us or your ability to request services.
8. Disclaimers
The information on this website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Relief Pools & Patio LLC does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.
Testimonials, gallery images, and project examples displayed on this website represent past work and are not guarantees of future results. Individual project outcomes will vary based on site conditions, design choices, and other factors.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Relief Pools & Patio LLC, its officers, directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of this website or reliance on any information provided herein.
Our total liability to you for any claim arising from your use of the website shall not exceed the amount paid by you to Relief Pools & Patio LLC in the three (3) months immediately preceding the event giving rise to the claim, or $100, whichever is greater.
10. Indemnification
You agree to indemnify, defend, and hold harmless Relief Pools & Patio LLC and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the website; (b) your violation of these Terms; or (c) your violation of any rights of a third party.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any dispute arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in East Baton Rouge Parish, Louisiana.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
12. Changes to These Terms
Relief Pools & Patio LLC reserves the right to modify these Terms at any time. When we make changes, we will update the Effective Date at the top of this page. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.
13. Contact Us
If you have questions or concerns related to these Terms, please contact us:
Relief Pools & Patio LLC
12637 Jefferson Hwy, Baton Rouge, LA 70816
Email: support@reliefpools.com
Phone: (225) 364-0146
Website: reliefpools.com