Relief Pools & Patio LLC – DBA (Relief Pools)
1. Information We Collect
We collect the following types of information:
Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations, reminders, relevant follow-up messages, special offers, discounts & new product updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• You may receive 4 SMS messages per month.
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply “HELP” for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyze how visitors use our site, and support our marketing efforts.
What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you navigate our site, and deliver more relevant content and ads.
What We Collect
When you visit reliefpools.com, we may automatically collect the following information:
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on each page
- Referring URLs (how you found our site)
- Clicks, scrolls, and other interactions
Third-Party Tracking Tools
We use the following third-party tools that may place cookies or pixels on your device:
- Google Analytics — to understand website traffic and user behavior
- Google Ads — to measure ad performance and enable remarketing
- Facebook Pixel — to measure conversions and deliver targeted ads on Facebook and Instagram
These third parties have their own privacy policies governing how they use collected data. We do not control their tracking practices.
Your Choices
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect the functionality of our website. You may also opt out of interest-based advertising through the Digital Advertising Alliance or by adjusting your settings within Google and Facebook directly.
Additional Disclosures for California Residents
These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires business collecting or disclosing Personal Information to provide notice of rights California residents have and can exercise.
California Notice of Collection. We have collected some or all information corresponding to the following categories of information enumerated in the CCPA.
- Identifiers, which may include name, address, email address, account name, Social Security Number, IP address – and an ID number assigned to your account.
- Customer records, which may include phone number, billing address, credit or debit card information, employment or education information.
- Demographic information, which may include age or gender. This category includes pieces of Personal Information that also qualify as protected classification characteristics under other pre-existing California or federal laws.
- Analytics and Advertising, which may include purchases and engagement with the Services.
- Internet activity, which may include history of visiting and interacting with our Service, browser type, browser language and other information collected automatically.
- Geolocation data, which may include location enabled services such as WiFi and GPS.
- Inferences, which may include information about your interests and preferences.
For more information on what we collect, including the sources we receive information from, review the section on information collection. We collect and use these categories of Personal Information for the business purposes described in the section on information collection, including to provide and manage our Services.
Relief Pools & Patio LLC does not generally sell information as the term “sell” is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities such as those disclosed in the Use of Information section as a “sale,” we will comply with applicable law as to such activity.
Relief Pools & Patio LLC discloses the following categories of information for commercial purposes:
- Commercial Information;
- Demographic Data;
- Location Data;
- Identifiers;
- Inferences; and
- Internet activity.
We use and partner with different types of entities to assist with our daily operations and manage our Service. Please review the section on information sharing for more detail about the parties we share information with.
Right to Know and Delete. If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
- The categories of Personal Information we have collected about you;
- The categories of sources from which the Personal Information was collected;
- The categories of Personal Information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the Personal Information was disclosed for a business person or sold;
- The business or commercial purpose for collecting or selling the Personal Information; and
- The specific pieces of Personal Information we have collected about you.
In addition, you have the right to delete the Personal Information we have collected from you. However, this is not an absolute right and Relief Pools & Patio LLC may have legal grounds for keeping such data.
To exercise any of these rights, please submit a request at support@reliefpools.com. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 14 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
Authorized Agent. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Right to Non-Discrimination. You have the right to non-discriminatory treatment by us, should you exercise any of your rights.
Shine the Light. Customers who are residents of California may request info: a list of the categories of Personal Information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please contact us at support@reliefpools.com. Requests must include “California Shine the Light Request” in the first line of the description and include your name, street address, city, state, and ZIP code. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year. Please note that Relief Pools & Patio LLC is not required to respond to requests made by means other than through the provided email address or mail address.